Not receiving our emails?

If you are not receiving emails from Virginia Community Capital and its subsidiaries, a firewall or spam filtering service is likely the cause of the issue. Try the steps below.

1. Check your spam/junk folder.
2. Are you using Gmail? Check to see if you have a “Promotions” tab and look there. If our emails are there, you can add us to your Contacts list on Gmail so our emails push to your Primary tab.
3. If you still cannot find our emails, add [email protected] to your contact list as outlined below. This should permit future emails through the filter.
4. Still not getting them? You may need to “whitelist” the domains and IP addresses from which these emails are sent. Depending on your e-mail service, you may be able to do this yourself, or you may need the assistance of your IT administrator. See below for more information.

Here are a few common email services and instructions. If your system requires the whitelisting of IP addresses instead of emails, the IP addresses you need are listed below.

 

Gmail

1. Click Mail in the upper left, select Contacts.
2. Click the + button, enter [email protected].
3. Click Add.

Outlook

1. Click the People icon at the bottom of the screen.
2. Click New Contact in the upper left.
3. Enter “VCC” for the name and [email protected] for the email.
4. Click Save & Close.

Apple Mail

1. Click on Mail in the navigation bar, select Preferences.
2. Click Rules on the right side.
3. Click Add Rule, enter “VCC” for the “Description”.
4. For the rule dropdowns, select If “Any” of the following conditions are met: “From” “Contains”, enter [email protected] in the email field.
5. For the actions dropdowns, select “Move Message” and “Inbox”.
6. Click OK.

If your system requires an IP address for whitelisting, we recommend whitelisting the following:

• 50.219.202.122